Admin, Service BDC, Service, Parts Departments

Matches the first 6% of salary you save at a 25% rate

Health Insurance
Single, Couple, and Family Plans for general health, dental, and vision are available as well as several short and long-term disability benefits.

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Feeding America Eastern Wisconsin, BloodCenter of Wisconsin: Quarterly blood drives, Cassandra's Cure for Cancer Foundation: Charity golf tournament, ADAMM Technicians of Tomorrow: Annual sponsorship, Beckum-Stapleton Little League: Sponsor, Wisconsin Humane Society, Toys For Tots, several Glendale area schools, and many more!

-    Review clerical records to ensure completeness, accuracy, and timeliness

-    Coordinate activities and schedules of office staff with each department

-    Assists in monthly closings

-    Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order

-    Process car deals and all bank paperwork

-    Balance debits and credits for calculations on Deals

-    Works with sales department to obtain or correct all required documents

-    Verify information on bank documents

-    Compile payroll data

-    Prepare and issues paychecks Prepare periodic reports of earnings, taxes, and deductions

-    Prepare/file all hiring and termination paperwork including COBRA letters

-    Maintain records for vacations and sick-day eligibility

-    Processes all warranty claims to ensure compliance with the Manufacturer(s)

-    Post invoices

-    Reconcile statements

-    Disburse checks

-    Balance statements and finalize data

-    Manages the new vehicle allocation and dealer trades of all new vehicles.

-    Ensures there is a strong mix in our inventory and that every vehicle goes through a pre-delivery inspection.

-    Stocks in and processes all trade-in and auction used vehicles

-    Ensures that the safeties, merchandizing, and stickering of the vehicles for the lot are completed.

-    Takes photos of all new and used vehicles and then posts them into our inventory management system.

-    Assists with the production of all traditional and digital marketing initiatives to promote the dealership

-    Answer dealership group phones

-    Greet and receive prospects and customers

-    Direct customers to the correct department

-    Does varies office tasks as needed.

-    Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations

-    Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM

-    Complete phone calls as assigned

-    Offer assistance or direction to any customer who enters the dealership

-    Assist customers in making a purchase decision by asking questions and listening carefully to their responses and needs

-    Explain product performance, application, and benefits to prospective customers

-    Develop and execute outbound internet and phone campaigns

-    Maintain sales and service forecasts

-    Ensure all leads are followed up with in a timely manner

-    Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership's goals

-    Develop a comprehensive menu selling process to maximize the finance department's overall profitability and product penetration

-    Track portfolio with lenders

-    Review and inspect the flow of the department's paperwork on a daily basis to ensure a timely turn around on all deals Ensure all deals are fully compliant with local, state, and federal guidelines

-    Hire, train, and manage a team of automotive salespeople

-    Coach salespeople on best practices for closing deals and provide guidance to improve sales performance

-    Set sales goals, track progress, and manage team to achieve and exceed those quotas

-    Clean and detail vehicles

-    Inspect each finished product

-    Clean areas of the dealership as needed

-    Help maintain the lot

-    Perform work specified on the repair order with efficiency and in accordance with dealership

-    Test drive vehicles, and test components and systems, using diagnostic tools and special service equipment

-    Diagnose, maintain, and repair vehicle automotive systems

-    Oversee the parts sales process from start to finish

-    Work with parts manager to locate any parts not in stock

-    Complete special order part request for the customer

-    Communicate with customer on parts status

-    Calls customers to schedule appointments for routine maintenance, warranty concerns, recalls, and declined maintenance.

-    Obtain customer and vehicle information

-    Clearly report all vehicle symptoms as described by the customer

-    Determine and recommend maintenance base on age, mileage and history of vehicle

-    Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction

-    Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

-    Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.

-    Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

-    Forecast goals and objectives for the parts department

-    Hire, train, and monitor the performance of all parts department staff

-    Maintain inventory consistent with the requirements of the various departments

-    Create pricing guidelines for customer categories